Returns and exchanges are accepted within 30 days of being shipped. We accept returns for items that have not been worn altered, washed, or damaged. Items marked SALE or purchased from our crowdfunding campaigns are not eligible for return or exchange.
If you need a different size or want to try a different style and are interested in returning an item in exchange for something else on the site, our customer service team is here to help. We'll help you place an order for the new item, and we'll ship it out after receipt of your returned package. Simply drop us a note at firstname.lastname@example.org.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Pls take note that customers are responsible for return costs. And the shipping fee is not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Wrong, Damaged or Defective Items
If you received the wrong product from us, or it arrived defective or damaged, please contact customer service as soon as possible at firstname.lastname@example.org. We will make sure that the situation is resolved for you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping and taxes
Slab orders will be shipped direct from our Chinese warehouse. The customers will be responsible for the import duties and taxes (if applicable). If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer.
To return your product, you should mail your product to:
6th Floor, South Block, Building E,
Zhejiang Jieneng Garden
391 Wen Er Road